The Greeter Program I. POSITION DESCRIPTION Position: Greeter Supervisor: Interpretation and Guest Services supervisor, Admissions supervisor and Membership supervisor. Objective: To provide excellent customer service to our visitors as they enter the building. To provide visitors with membership information. Approximate % of Time: Principal Job Duties and Responsibilities 30% Provide information to guests as they enter the building. Volunteers will work either behind the admissions counter or in the lines leading into the building. Volunteers will offer friendly and enthusiastic answers to guest questions. 30% Assist guests at the information booth in the front foyer. Volunteers will help guests find their way, answer their questions and suggest things that visitors should see while at Shedd. 30% Provide visitors with membership information. Volunteers will enthusiastically answer questions and explain member benefits. 10% Other duties as needed. Qualifications: Must be enthusiastic and outgoing Must be comfortable meeting and talking with a diverse group of visitors Must be dependable II. UNIFORM Please refer to the uniform section of the handbook. III. TRAINING Shadowing Experience Perspective volunteers will have the opportunity to spend two to three hours with a floor supervisor so that the volunteer can begin to understand the greeter position. This shadowing experience is intended to help volunteers see what the position requires prior to committing to the program for six months. Training Session Following the shadowing experience, volunteers will schedule another half-day session to meet with the three supervisors (Admissions, Interpretive and Guest Services and Membership). During this session, staff members will work with the volunteer to provide all of the necessary information to address visitor questions. This includes verbal training and handout/cheat sheets for volunteers to use while working. Three Training Shifts The first three shifts a volunteer spends at the Aquarium will be spent focusing on one of each of the three primary greeter stations. Volunteers will work with a staff member who will continue to train the volunteer in his/her respective area. These training shifts will provide the opportunity for volunteers to work on the floor and begin answering questions in the presence of staff members who will be able to assist if necessary. IV. DEPARTMENTAL POLICIES Volunteers are only required to commit to this program for six months instead of the normal one-year commitment.