| Interpretive and Guest Services Department -- Full-time Interpreter
I. POSITION DESCRIPTION Position: Volunteer interpreter (full-time, year-round) Supervisor: Interpretive Services assistant manager/manager Objective: Presents interpretive programs that include the use of objects. Provides assistance and information to Shedd guests. Masters basic knowledge of aquatic and marine life as it relates to the institution.
Requirements:
II. UNIFORM Please refer to the uniform section of the handbook III. TRAINING All new full-time interpretation volunteers must attend the "Ask Me" training workshops. These classes form the core of our biology and interpretive training for new staff and volunteers. The classes typically cover the following subjects:
It is imperative that all new volunteers attend each of these classes. A written exam including information from all six "Ask Me" workshops must be completed within four weeks of the last class. The test takes about one hour and should be taken during the volunteer's first regular shift. After the "Ask Me" workshops have been completed, volunteers are encouraged to expand their knowledge by attending the Interpretation Department's continuing education classes. These are typically held in the evenings and will be advertised through Aquarium-wide postings several weeks in advance. Once a volunteer has completed the "Ask-Me" workshops, that person is also eligible to participate in the special events programs without any further training. IV. DEPARTMENTAL POLICIES Orientation: After new interpretation volunteers complete the "Ask-Me" workshops and exam, they will be provided with several activities (tours, worksheets, videos, etc.) to help them become more familiar with the Aquarium and the Interpretive and Guest Services Department. New volunteers must also demonstrate their knowledge of our animal collection by successfully completing the "Find the Fish" and special exhibit study programs. By shadowing experienced volunteer and staff interpreters, new volunteers will become increasingly confident in their understanding of aquatic and marine biology information and customer-service skills. Working with Staff Interpreters: Interpretation volunteers work closely with staff interpreters, especially during the first few months. Staff interpreters interact with the public at all of the same posts as volunteers, in addition to working Guest Services posts (information booth, tearing tickets, monitoring the coastal walkway, etc.). Staff interpreters are a great information resource; volunteers are encouraged to feel comfortable approaching staff with questions, or just to say hello. Other Opportunities: In addition to a volunteer's regular duties, other opportunities may be available to experienced interpreters. Interested volunteers should speak to the Interpretive Services assistant manager; certain requirements may apply:
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